FAQ's

 

Placing Your Order

Placing orders: Our website is open 24 hours a day, 7 days a week and 365 days a year at www.pamperyourself.com. If you prefer to speak with a customer service agent, please email us your contact information to info@pamperyourself.com

Payment Methods: We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards, and PayPal. We do not accept personal checks. Money Orders can be mailed to: 

Pamper Yourself

921 Rose Ave

Big Rapids, MI 49307

 

Receiving Your Order

Order Processing Times: We strive to process all orders within 1-2 business days. There are occasions when we need additional time to fulfill orders. These include days following extraordinary sales/specials and after company holidays.

 

Company Closure Days: We are closed most US national holidays.

Shipping: Orders over $75 have Free Shipping. The customer can be responsible for $20/box fee to redirect any package.

Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. Transit times vary, depending on your location, time of year and extreme weather. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. US Postal Priority Mail typically requires a minimum of 2-3 transit days.

 

Damages

 

Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at pamperingselfproducts@gmail.com so that we can initiate an investigation and claim with USPS. We will need photos of items, the shipping box, and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

 

Refunds & Returns

We take pride in only offering products with unsurpassed quality. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please email us for return options. Our email is pamperingselfproducts@gmail.com.

 

Commitment to Giving Back

Pampering Self Products will donate a portion of sales from the Healthcare Lines to the American Cancer Society.

 

Pampering Self Products Review Guidelines

Pampering Self Products believes your feedback is valuable!

We want you to have easy access to product ratings and reviews. As a Pampering Self Products Customer, you can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices. 

Who can create customer reviews?

You must purchase a product before you can rate and review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.

 

How to write an awesome review

Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: We welcome honest product reviews--positive and negative. As long as a rating remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers' buying decisions.

 

What's not allowed

Pampering Self Products appreciates your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:

  • Obscene, confrontational or distasteful content
  • Profanity or spiteful remarks
  • Promotion of illegal conduct
  • Promotion of other businesses or competitors
  • Off topic comments
  • Reviews that do not provide customers with an honest product evaluation

Inappropriate Content:

  •  Advertisements, promotional material or repeated posts that excessively make the same point
  • Comments by or on behalf of a person or company with a directly competing product or business
  • Posts intended to advertise a business including yourself, manufacturers or competitors
  • Confrontational feedback to other reviewers
  • Details about availability or alternative ordering locations
  • Feedback about typos or inaccuracies in our website or product description
  • Feedback about customer service or general company policies
  • Content that is intended to harm a person, business or company including product sales
  • Quoting of other people's comments
  • Phone numbers, postal mailing addresses, and external URLs
  • Foreign language content